Frequently Asked Questions

​Where is Timelax Mini Creations located?

We are an online store based in the Philippines. 

 

Do you ship internationally?

Yes! We ship all over the world!

What mode of payments do you accept?

For international buyers, we accept paypal and credit card payment. 

For credit card payments: At the cart checkout page choose checkout with paypal button and scroll down and choose option to pay credit card/bank account.

For local orders here in the Philippines just contact us we also accept bank payments via BPI and BPI family or Palawan Express. Read more here.

How much is the cost of shipping internationally?

Shipping is automatically calculated by weight. Our base shipping fee starts at 5 USD. All items we ship have tracking number so you can check where your item is wherever you are in the world. 

We also now offer DHL eCommerce Asia if you want to receive your orders within 8-12 days at an affordable price.

Is there any difference if I purchase here or your etsy store?

In terms of quality, there is no difference. You get the same quality of items if you buy here or on our etsy store.

The only difference is when you order here in our own store, we get 100% profit on each sale. On our etsy store, for each sale etsy deducts a fee for both item and shipping fee. That's why we are able to offer cheaper price/shipping option here than on our etsy store.

We encourage customers to purchase here so they can save more but you are free to purchase wherever you feel comfortable and we give you assurance you'll always get quality items from us. 

How long before an item is shipped?

I usually ship out as soon as I receive an order but please give me a week to process your order.  We ship orders by batch to practice social distancing. We only ship items on weekdays. You will receive an email with tracking number details once I have shipped the item.

 

How long will it take to receive my order?

We are currently based in the Philippines. Once shipped most local orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.

Due to COVID-19:

International shipping delivery times may vary between 4 to 8 weeks. Please expect delays.

Items will be shipped with tracking number and will be sent using registered mail. 

We offer DHL eCommerce Asia if you'd like to receive your orders faster. Shipping delivery estimates between 8-12 days.

 

Please note that customs tax and may vary on different countries and should be shouldered by the buyer.

I still have questions not listed in here! 

If you have any questions you'd like to ask just chat with us in our website or contact us at our email timelaxstudio@gmail.com

No question is too small. Please reach out to us anytime you have any queries! 

Do you accept custom orders?

Yes! If you'd like to request for a custom order you can send us a message just fill up the details in our Contact page and we'll discuss!

Is there a minimum order required?

There's no minimum order required! You can order 1 piece of a button pin or 1 set of stickers and we'll ship it to you with tracking number.  

Returns & Refunds

If I send wrong design or the item is damaged upon receiving, I will send a replacement for the faulty item or offer a refund if preferred. No need to return the damaged item to me. Please contact me and provide pictures within 48 hours upon receipt of the broken item and we can discuss!

I gladly accept exchanges and cancellations

  • Contact me within: 3 days of delivery

  • Ship items back within: 7 days of delivery

  • Request a cancellation within: 24 hours of purchase

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customized and personalized items can not be returned (i.e. Notebook with printed Name)

What if I provide the wrong address?

We always ship based on the address provided by the customer during check out. If it's not the right address, let us know right away. We are not responsible for shipments sent to the wrong address if you do not provide the correct address.

Do you accept bulk orders?

Yes we do! Just email us and we can discuss and we'll send you a quotation of total costs of both items and shipping! :)

Is my payment secure?

Yes. Our site is enabled for HTTPS and SSL Certificate. That means your browsing is secure and protected.

We are a paypal verified business (We accept both paypal and credit card payments). All transactions are secured and we provide tracking numbers on all shipped orders so you can rest assured you know where your item is every step of the way.

© 2017 - 2020 by Timelax Mini Creations.

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